About Us
Contact Us

Contact Us

Our office hours are 8am to 5pm - Monday to Friday. We want to make it easy for you to get in touch so there are lots of ways to contact us.


Chat online: During office hours click on the Chat Now icon to talk with our Customer Service team online.

Leave a message: You can leave a message outside office hours by clicking on the ‘Leave message’ icon. These will be responded to during office hours.

Email: water@shoalhaven.nsw.gov.au


Information Line: 1300 662 246

General or Metering Enquiries: (02) 4429 3214

Emergency Afterhours Contact: (02) 4421 3100

Shoalhaven City Council: (02) 4429 3111

Interpreter Service: 131 450

In person

Nowra Administration Office
Bridge Road
NSW 2541

Ulladulla Administration Office
Deering Street
NSW 2539

Our mailing address

Shoalhaven Water Group
City Administrative Centre
PO Box 42
Nowra, NSW 2541

We would like your feedback. If you would like to send in your comments about your water or wastewater service please email us.